NorSea is a privately-owned company founded in 1965. The company provides supply bases and integrated logistics solutions to the energy industry. NorSea and its associates and joint ventures operate nine supply bases along the coast of Norway, as well as supply bases in Denmark and the UK. They offer customized and integrated solutions in highly sophisticated supply chains – ensuring an efficient and collaborative supply chain through digital innovation.
New opportunities, expectations and demands
The rapid development of new technology enables today’s businesses to create new services, increase efficiency and productivity,thus enabling growth at an ever-higher pace. The digital transformation of our society follows new demands and expectations from clients, suppliers,employees, and the market. As a response, companies need to innovate to meet all these expectations in addition to strengthening operational security and increasingly more important, doing so while at the same time focusing on all aspects of sustainability.
Summing up the demands, expectations, and considerations for a sustainable future makes it imperative to attack service development in a completely new way. NorSea came to that realization when they were about to embark on a new project: If the project was to be successful, the employees could not only be assumed as users of the new service but as developers and contributors from the very beginning.
- It´s one thing to include your users or employees in the thought-process when designing a new tool or developing a new service. But thinking that you know what your employees really wants in a new tool or a service, is quite different from actually knowing. If we really want to develop new services that our employees love to use, the only right and smart thing to do, is to involve them from the very start, says Vice President for Digital & Improvement at NorSea, Kristian Stapnes.
For as long as there have been IT-projects, the data shows that projects take longer to complete than planned. The cost is higher than budgeted, and the increase in productivity was lower than estimated. Limited involvement from the employees is often to blame. Most often they were never asked, and as such lacking direct ownership for the service.
Without direct ownership, employees are more likely to oppose change, rather than embrace it. This lack of involvement includes a risk. A risk of missing out important insights and knowledge, that may be crucial when it comes to better utilizing the new tool or service.
-All too often, we have had to re-design our tools and services after launch. In many instances as a result of not involving our employees from the start. By involving them from the very beginning, we can capitalize on needs on an ongoing basis. Our experience is that involved employees become more engaged and committed to making the project a success. They are more positive towards change and are prouder of their workplace. This approach to developing new services has also made me much prouder being part of this great team and company, states Stapnes.
Recipe for proud and happy employees
Involving their employees was a crucial decision when it came to NorSea’s digital transformation. The solution was a combination of Google Design Sprint, and the use of MVP - Minimum Viable Product - as a methodology, where you develop with the least possible risk and effort. Through the MVP approach, NorSea was able to continuously test new functions and opportunities and receive immediate feedback from their employees.
The MVP-approach made it possible to identify new opportunities continuously. Opportunities that contributed to increased flexibility, creativity, and most importantly, increased ownership and commitment, says Digital Specialist at Solv, Stefan Wetaas.
We are pleased to finally have a tool that helps us operate safer, greener, and more efficiently towards our customer, says Arvid Solheim, a proud user, and employee at NorSea.
Platform guaranteeing uptime and innovation
The project was realized with with Solv as the development partner and with Dolittle as the subcontractor and platform vendor. Solv signed an SSA-L agreement with NorSea to provide an uptime guarantee using Dolittle’s Platform.
NorSea wanted the agreement to include and preserve all aspects of the development process, from the platform to assistance and management. Also, the agreement needed to meet requirements related to uptime and support. To ensure innovation and flexibility the deal also included four MVPs per year.
- Without our strategic partnership with Dolittle, we could not have signed the SSA-L agreement with NorSea. As a development partner, we depend on Dolittle’s platform to deliver per NorSea’s expectations and requirements when it comes to acceptable uptime. Dolittle’s approach to Event-Driven Architecture is a guarantor for a robust infrastructure that makes it easy to scale, as well as add new services when new demands and requirements emerge, says Chief Technology Officer at Solv, Frode Hetland.
For all of us working every day at Dolittle to create and deliver value-added services and experiences to our customers, nothing makes me prouder than when our technology makes a profound impact on employee satisfaction. Working with Solv on the project with NorSea, we had the pleasure of experiencing how employees are inspired and motivated to create a better workplace by being directly involved and engaged. NorSea has fundamentally proven how imperative employee involvement is for NorSea’s ongoing digital transformation journey, says CEO and Co-founder of Dolittle, Arif Shafique.
Would you like to know more, and learn about MVP Factory and how Dolittle may assist you with your digital transformation? Please do not hesitate to get in touch with us.